FAQs

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return it within 14 days of the delivered date for a full refund or exchange. Please make sure the items are in their original condition with all tags attached.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track the status of your package on our website which is located at the bottom of our page or with the shipping carrier

We accept major credit cards, including Visa, Mastercard, American Express and PayPal. We also offer the option to pay with Klarna or Clearpay for added convenience.

(Klarna will provide you with specific payment terms.For further information or questions regarding your payment please visit Klarna’s website or contact Klarna’s customer service)

Yes, we offer international shipping to most countries. The shipping cost and delivery time may vary depending on the destination. Please note that customers are responsible for any customs duties or taxes imposed by their respective countries.

To help you find the perfect fit, we provide a size and fit guide. You can refer to this and measure yourself accordingly. If you're still unsure, our customer service team will be happy to assist you with any sizing questions.

We strive to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact our customer service team immediately. We'll do our best to accommodate your request, but please note that once an order has been shipped, we cannot make any changes.

You can reach our customer support team by emailing support@doncavarchi.co.uk or by using the contact form on our website. We aim to respond to all inquiries within 24 hours, excluding weekends and holidays.

If an item you're interested in is currently out of stock, you can sign up for our email notifications to be alerted when it becomes available again. Additionally, we regularly restock our popular items, so be sure to check back often.

We hope this FAQs page addresses most of your questions. If you need any further assistance, please don't hesitate to contact our customer support team.